"I am appreciative of your efforts to aid us. Your help gave us peace of mind."

Patrick
Superintendent
MTCC #1137
December 18, 2003

 

Our mission is:"To provide peace of mind to businesses, institutions and individuals requiring reliable power products and services."Our devoted team of professionals focus on customers¬ individual needs, quality and service in all that we do.

 
Graham Clark
President
Andy Rudderham
Vice-President


We have the dynamic ability to exceed a variety of customer demands. We build on each other's strengths and knowledge to continuously improve on our products and services to maintain our reputation as a market leader - before and after each sale. The emphasis we place on speed, accuracy and precision allows us to deliver quality products on time, and give the customer further peace of mind through our various service programs.

Our people, our power
Our success is due in great part to our employees. We hire talented people who share our core values. Values are the heart, soul and pulse of an organization. They are what sets one organization apart from another organization and are a driving force behind customer and employee satisfaction.

The values of Total Power are reflected in the behaviors of each and every member of this organization. Nurturing and supporting each other, as well as aligning each other with the right behaviors will enhance and complete our recipe for success. Every value is ultimately reflected in our behavior. Our behavior ultimately reflects a value. As a result of surveys and feedback from everyone within this organization, we have identified the values of Total Power Limited.

  • Accountability:
    Each of us is responsible for fulfilling the tasks of our position and must not rely on others to complete our work. When you make a commitment to a fellow employee and/or customer, ensure that the commitment is met both promptly and correctly by yourself and not left to anyone else within the company.
  • Teamwork:
    The company is stronger than the team. The team is stronger than the individual. By building a strong team we will have a strong company that is dominant in our markets. Departments are each a team, and as such, need to work together to increase customer satisfaction. Nothing less will satisfy the demands of a strong, successful organization and the ever increasingly competitive marketplace.
  • Forward looking:
    We may be good at what we do now, but we must be looking ahead, setting new standards of excellence and predicting changes in our markets. In light of this, all members of the Total Power team are expected to think about the future, and are encouraged to bring thoughts and suggestions forward. These actions will allow us to become the best and remain a leader in our markets.
  • Integrity and honesty:
    These two values are absolutely vital for success. Who wants to work with someone who they do not trust? What customer wants a supplier they cannot trust? We must always treat our customers and each other with the integrity and honesty that each and every one of us deserve.
  • Respect for others:
    Remember that everyone's time and job are very important to the success of the team and company. Always treat others as you want to be treated yourself.
  • Customer driven:
    Without customers we have no company. To retain our customer base, we must strive to set the highest level of customer service in our markets, build customer loyalty, and continue to improve our reputation. We have over 10 competitors eagerly waiting for us to falter so they can take away our customers.
  • Commitment and dedication:
    An organization is successful only when all employees are committed and dedicated to provide the best customer service possible.
  • Win with enthusiasm:
    Enjoy our successes! We all work very hard to beat our competitors and keep our customers. Enjoy it and congratulate those around you when we win.

To live the Total Power corporate value system and build on your experience in the energy market, please submit your resume


 

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